Refund policy
Return & Refund Policy
At Thefitlab, we want you to feel confident with your purchase. Please review our return and refund policy below.
Returns & Eligibility
Due to the nature of our products and our fulfillment process, we do not accept returns for change of mind, incorrect size selection, or personal preference.
Returns and refunds are only accepted in the following cases:
-
The item arrived defective
-
The item arrived damaged
-
The wrong item was received
Reporting an Issue
If your item arrives damaged, defective, or incorrect, please contact us at contact@lorraineeisa.com within 7 days of delivery, including clear photos or videos showing the issue.
Claims submitted without sufficient evidence or outside this timeframe may not be eligible for review.
Claim Review Time
All claims are reviewed within 1–3 business days after receiving the required evidence.
Resolution Options
Once your claim is reviewed and approved, we may offer, at our discretion:
-
A replacement at no additional cost, or
-
A refund to the original payment method
Non-Returnable Items
For hygiene and personal-use reasons, fitness accessories such as bands, mats, massage tools, and similar items are non-returnable once delivered, unless they arrive damaged, defective, or incorrect.
Refund Processing
Approved refunds will be processed within 5–10 business days after approval.
Processing times may vary depending on your payment provider or bank.
If more than 15 business days have passed since your refund was approved, please contact us at contact@lorraineeisa.com.